Forgotten Internet ID
Help desk: 0345 602 0750*
Lines are open from
Monday to Friday
9:00 - 17:00 Customer Contact Centre
8:30 - 20:00 Credit Management Department
9:00 - 13:00 Credit Management Department only
*Call charges may apply. Please check with your operator.
Your account number can be found on the most recent correspondence you received from us.
This must be the postcode of the property that your mortgage is secured against.
Your last payment amount can be found on a financial document like your bank statement.